Operations Management A-Z: Business Processes and Systems

1. Introduction
1. School Cake Fair Story – Part 1
2. School Cake Fair Story – Part 2
3. Welcome to the Course
4. What is Operations Management?
5. Inputs, Processes and Outputs
6. A Simple Manufacturing System
7. Summary – Introduction to Operations Management
8. Social Media Request
Operations Strategy & Structure
9. Operations Strategy – Introduction
10. What is Operations Strategy?
11. Relationship between Business and the Functions’ Strategy
12. Operations Strategy – Big Picture
13. Objectives of Operations: External and Internal
14. Extra Review Request – Roses Are Red
15. Big Strategic Decisions
16. How to Compete, The sliding scale of choices, Kano
17. The Kano Model – Relative Importance of Competitive Factors – LONG version:
18. The 4Vs: The Dimensions of Operations
19. Manufacturing / Operations Process Types: The Product Process Matrix
20. Volume vs Variety – Process Characteristics
21. Service Process Matrix
22. Push-Pull : Operations Strategy Options -LONG version
23. Trade-Off Decisions
24. Summary – Operations Strategy
Inventory Management
25. Inventory – Introduction
26. What is Inventory?
27. Types of Inventory?
28. Why do we Need Inventory? – Long Version
29. Costs of Inventory
30. Basic Inventory Dynamics 1
31. Basic Inventory Dynamics 2
32. Summary – Inventory
Forecasting
33. Forecasting – Introduction
34. What is a Forecast?
35. Why do we Need a Forecast?
36. What Can Be Forecast?
37. Forecasting Methods – Introduction
38. Qualitative Forecasting Methods
39. Quantitative Forecasting Methods
40. Forecasting Methods – Summary
41. Visual Analysis – Time Series Analysis
42. Summary – Forecasting
Summary Test 1
Summary Test 1
1 Quiz
Summary Test 1
Demand Management & Capacity Management
43. Demand & Capacity Management – Introduction
44. Soggy Supply, Drenched in Demand (Waterfall / Cups Video)
45. What is Demand Management?
46. What is Capacity Management?
47. Actual vs Theoretical Capacity & Lost Time – Taxi Example
48. Dangers of Balancing Capacity with Demand
49. Causes of Variation of Demand and Capacity
50. External Demand Management – Long Version
51. Internal Demand Management
52. Milking It (Milk Capacity Joke)
53. Changing Capacity: If & How
54. Summary – Demand & Capacity Management
Sales & Operations Planning (S&OP)
55. S&OP – Just Make It / Just Sell It -Funny intro video
56. S&OP – Introduction
57. What is Sales and Operations Planning? (S&OP)
58. Wedding Planner Example
59. Sales and Operations Planning (S&OP) Structure & MRP
60. Materials Requirements Planning (MRP) Overview
61. Master Production Schedule (MPS)
62. Creating a MPS
63. Living on a Prayer – Blooper
64. S&OP / MRP and Software Systems
65. Enterprise Resource Planning (ERP)
66. Summary – S&OP
Scheduling And Planning
67. Scheduling and Planning – Introduction
68. What is Scheduling?
69. What Do Schedulers Do?
70. A Scheduling Scenario – Printer
71. Scheduling Sequencing Options
72. Scheduling Optimisation for Different Objectives
73. Production Planning
74. Planning / Volume Matrix
75. Summary – Scheduling and Planning
Metrics / KPIs & Performance Management
76. Metrics / KPIs & Performance Management – Introduction
77. What are Metrics / KPis
78. Why do we need KPIs
79. Business Perspective of Organisational Performance
80. Operations Perspective of Organisational Performance
81. Essential Operations Metrics – Key Areas
82. Good Metrics
83. Summary – Metrics / KPIs & Performance Management
Operations Improvement
84. Performance Improvement – Introduction
85. What is Operations Improvement
86. Types of Improvement: Continuous vs Breakthrough
87. Improving Productivity & Efficiency
88. Trade-offs vs Real Improvement : Performance Frontiers
89. Most improvement ideas should NOT be done
90. Throughput, Inventory & Operating Expense
91. What to Improve? : Sales Constrained or Operations Constrained
92. What to Improve? – Sales Constrained & the Importance/Performance Matrix
93. What to Improve? – Operations Constrained
94. Prioritisation Matrix
95. Local vs System Improvement
96. Improvement Methodologies
97. Lean Improvement / Lean Manufacturing
98. Theory Of Constraints / Bottleneck Management
99. Industrial Engineering
100. Sushi Speed
101. Summary – Business Operations Performance Improvement
Conclusion
102. Summary Test 2
1 Quiz
Summary Test – 2
103. Wrap Up
104. Conclusion and Connection (Rowtons Training Version)
Appendix
105. What’s Next – Further Reading
106. Other Training Courses – Generic
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33. Forecasting – Introduction

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